Senior Product Designer
July 2021 - Present
Improved the usability and satisfaction of the add/remove user workflows in ArcGIS Online by 83%
Led design and research on the item restoration project, this has led to a decrease in accidental data loss by 90% and also received applause from our users at the Esri User Conference (UC).
Led product direction and strategy to own a research-driven initiative to customize username formats for admin users, increasing organizational efficiency by 33%.
Innovated user testing processes, cutting down preliminary testing by 50%.
Worked cross-functionally with product management, engineering, design, and research peers to organize 7 successful product demos, boosting company-wide product awareness.
User Experience Designer (contract)
December 2019 - April 2021
Reduced operating costs by 30% through a complete overhaul of the internal SaaS tool design, which led to increased system adoption and received the Customer Delight Award.
User Experience Designer
December 2019 - April 2021
Led a 0-to-1 redesign that improved productivity of their product lifecycle management platform by 30% for which my team received a letter of appreciation from the VP of SonicWall for the impact it had on their users.
Skills
Design
I provide end-to-end design solutions, focusing on solving customers' problems through targeted research, intuitive UX/UI design, and, when needed, no-code development. Every step is tailored to ensure results that resonate and deliver impact
Product management
I guide products, aligning business goals with user needs. Through cross-functional collaboration, prioritization, and clear roadmaps, I deliver scalable solutions that solve problems and drive results.
Research
I use a variety of research methodologies to understand user pain points and business goals and test solutions to measure impact
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